Measure vending machine customer satisfaction, in a snap

SentimentSnap enables vending machine and unattended retail customers to provide honest feedback in just a few taps – helping you quickly identify issues and make improvements.

TRY IT FOR FREEPRODUCT TOUR
Vending machine customer satisfaction

Happy customers = Happy vending machine sales

It’s hard to argue that good customer service is important, but how just how important is it to your business? A Harvard Business study aimed to quantify how customer experience affects the bottom line. They found a direct correlation between providing great customer service and generating higher profits. Customers who had the best experiences spend 140% more compared to those who had the poorest experiences.

As a vending business owner, you rarely get to help customers in real-time. Leaving a telephone number and email address can help, but it’s still hard for unhappy customers to quickly and easily voice their frustration, especially for non-urgent issues.  This can lead to a decrease in vending machine sales altogether, not to mention beat up machines!

With SentimentSnap for vending machines and unattended retail, you’ll be able to:

  • Instantly learn what you need to improve and what you’re doing well
  • Give your customers a voice in what often feels like a one-way transaction
  • Keep complaints private and off social media (Facebook, Twitter…)
  • Build loyalty and create better customer relationships

Getting customer feedback for your vending machines is as easy at 1-2-3

STEP 1

Place your sticker

Print out a sticker with your unique code using one of our pre-designed templates… or make your own design. Place your sticker on your machine where it is clearly visible. If you have multiple machines, you’ll want to use a different sticker/code for each one.

STEP 2

Gather feedback

Customers see the sticker, scan the QR code with their camera or QR app and then complete an intuitive feedback form.  It literally takes just a few seconds. They can also add a short suggestion/comment if they’d like…along with an optional email address for follow-up. That’s up to them. Regardless, they’ll love knowing you care about their happiness!

STEP 3

Analyze and act

Vending machine and micro market owners access our simple, yet powerful dashboard to view responses in real-time. You’ll be able to instantly see how you’re performing, pinpoint areas to make improvements, analyze results and follow-up with customers who have left their contact information.

That’s the express tour. Want to know more? Check out our Product Tour or browse our FAQ page.

Want to sign up for a free trial?

We are currently looking for a limited number of vending machines owners to sign up for a completely free trial.  If you own or operate vending machines, micro markets or unattended retail stores of any type, just send us your contact information via the form below and we’ll be in touch within hours to get you set up with your free trial!

Contact us

Any Questions? Want a demo? We're here to help.

Follow us (coming soon)